FortiVoice VoIP Telephone System Solutions
FortiVoice VOIP Telephone System Solutions
What is the best phone system that fits my business's budget?
What makes FortiVoice the right choice? It’s simple, affordable and powerful.
Unlike the majority of phone systems on the market, FortiVoice is simple. Everything you need is built right in, with no added licenses for its core functions. It’s easy configure and use.
The simplicity is also what makes it so affordable. In addition to not paying for licenses, it’s easy to install, so you won’t pay as much as you would for a traditional phone system installation.
But simplicity doesn’t mean you sacrifice functionality. FortiVoice systems have all of the features you expect in a business-class system, from the basics like auto attendants, voicemail and music on hold to sophisticated call handling and advanced multilocation capabilities. FortiVoice solutions give you the tools you need for excellent customer service and effective collaboration.
A Powerful Example
So, a business has an office in New York with a FortiVoice phone system.
A customer calls and the auto attendant answers, saying, “Welcome to ABC company. For Sales, press one. For support, press two…” and so on. This customer wants to buy a widget, so she presses one. That goes to the sales ring group, which rings all three of the sales staff in the New York office, and also the phone of the salesman who works from his home office up in Canada. He’s got a FortiFone IP phone plugged into the network, and he’s connected to the main system over the Internet, and everything works exactly as it would if he was sitting in the office in New York. The customer, though, has called in on an old-fashioned land line. Lots of FortiVoice users set their systems with a mix of PSTN lines for incoming calls and FortiCall VoIP lines for outgoing calls.
The Canadian sales guy is the only one not busy, so he grabs the call. He can actually see on his phone that the other sales folks are busy, and they can see on their phones that he’s picked up the call.
He talks to the customer, but she has a question that he can’t answer. But he’s got an engineer in the LA office who could. He puts her on hold and dials LA. That call goes through the New York system, and to the LA office system. No long distance charges, they’re all connected via the Internet.
But the engineer isn’t at his desk, so the call follows him to his cell phone. He answers the question, the Canadian guy makes the sale, and the customer has no idea that calls went all over North America on her behalf.
What if you need only analog phones? Or IP phones? Or both? There is nothing to worry about, because FortiVoice is a hybrid telephone system that can accommodate any phone system requirements you may have. It can give you the best of both worlds, and the best part is that the system works the same regardless of what type of lines you choose.
What if you already have a phone system? Will you be able to use any of the old telephone stations? The answer is yes. While the system works best with the FortiFone phones built specifically for the system, they can be used with any standard analog phone and selected SIP-based IP phones, saving you money on replacement equipment.
FortiVoice also takes into account that businesses may or may not grow rapidly, and as a result is built to grow with you. Any FortiVoice system can accommodate at least 100 users, with high end models able to support up to 500. If you decide to purchase a lower cost model and your business outgrows that limit, this doesn’t mean you have to buy a more expensive unit and toss the old one. Another FortiVoice system can be added and linked to the original system for up to 4 systems and 400 users (2000 users for the high end models), meaning you will never lose your initial equipment investment and the system will never change how it operates.